The collection and processing of ID cards and other official documents are required in order to ensure a trustworthy community and marketplace, as well as, enforce our Terms of Service. As a service that moves money from clients and publishers, we need to know who is using our service.
If you need to verify your identity, we will ask for a copy of your driver’s license, national ID card, or passport photo page. There are some exceptions, depending on where you are sending from.
Tip: We can’t use selfies or bank cards to verify your identity. But sometimes, we will ask you to take a photo of yourself holding your ID next to your face.
Here are the most common reasons why your ID documents may be rejected:
Lighting
If it’s too bright, glare might make part of your document unreadable. This can be a problem with laminated passport photo pages or driving licenses.Pictures of photocopies or pictures taken from a screen
We need to be sure that you have the document you are verifying your identity with. So note that you always need to take a new photo of your documents when you are going through verification.Your fingers
If you are holding up a document for a photo, it’s easy to cover up some details with your fingers. Try taking the photo with the document on a flat surface.The camera frame
We need to see the whole document, as this helps us confirm its authenticity. So try to fit the whole document in the shot.Blur and camera grain
If you are on the move, your camera might not be able to focus on the details printed on your document. Try taking the photo with the document on a flat surface.
Tip: Be careful of zoom mode, or bad lighting. It can result in photos that are too grainy for us to read properly.Using a camera is better than a scanner
Many scanners aren’t great at scanning IDs and passports because they’re too thick and stop the lid from closing. So the resulting scans are close to unreadable. Again, always take a photo of your documents.Expiry date and date of birth
When we verify your identity, we need to see when your driver’s license, national ID card, or passport expires. And we use your date of birth to confirm that the ID really belongs to you. So if we can’t see these details, we will have to reject your document. Most driver’s licenses or ID cards have important information on the back, so make sure you always send us both sides of your ID document.The spelling of your name
Because we are a service that moves money from clients and publishers, we need to know your full legal name. If your name on PRNEWS.IO and your document don’t match, we will need to ask you for more information.The Machine Readable Zone
On documents like passports and ID cards, there’s a unique barcode called a Machine Readable Zone. We look for them because they confirm the document you’re uploading is authentic. If this code is cut off, we’ll need to ask you for a new copy of your ID.
The process to verify your ID documents
As part of the ID verification process, we use a third-party service provider’s identity verification software, through Veriff. The software first validates that your image is from an official government ID and that your selfie is authentic. It then compares the two images you upload to determine whether the uploaded ID and selfie are authentic images that match. This process is required to prove that the document submitted represents you, and isn’t copied from other sources.
For more information and tips on how to verify your ID, you can check Veriff’s guide.
Submit your ID documents here.